I also have come to believe that customer service is just about dead and that a company will screw you any way they can to make a buck. Recently, I had sent my Diamondback DB380 (compact pistol) back to Diamondback to have them look at it under warranty. I was having a feed-jam issue and another minor issue. I called them and they said to send it in so they could look at it.
It took some time to find a FedEx / UPS site that would ship the gun. The regulations on shipping are roughly that you have to declare it as a firearm to the shipper, must not mark the package as a firearm, must send it 2nd day air, and one of the parties (sender or receiver) must be an FFL. Apparently, the local mom-and-pop shops don’t understand this and won’t ship them. After hunting one down and paying $60 to ship it with insurance I was in a particularly foul mood about the entire situation.
I checked the tracking and I knew that they had received my gun, but since it was close to the weekend I didn’t worry about it. Then, on Tuesday I get an automated message from UPS telling me that a 2nd day air package was on its way to my house and I had to be home to accept delivery of it (signature required). I was pretty sure it was my gun since I don’t have anything else on order at the moment. But why would they send it back? They didn’t contact me in any way, shape, or form. As far as I could tell they didn’t find anything wrong with it and it’s on its way back.
It really irritates me when UPS can’t be any more specific about the delivery. It’s a good thing I work from home, but being stuck at the house all day sucks. I couldn’t leave in case it showed up and I didn’t want to drive to God-knows-where to pick it up if I missed it.
So, side-note….all day I wait for this package. It doesn’t show up. Finally, at about 6:30 at night I am hanging outside with my neighbor having a beer. I see the UPS truck come around the corner. It stops down the street. The guy shuts the truck off, leaves the lights on, gets out and delivers a small package to one of my neighbors. He gets back in, starts the truck up and drives about 35 feet, stops the truck and shuts it off (leaving the lights on) and delivers another package to the guy that lives next door to the first guy. He then gets back in, starts the truck up, drives about 35 more feet turning the corner slightly and shuts it off again. He brings me my package. Why on earth couldn’t he have just parked “in the middle” and delivered all three packages? Must be some jacked up UPS rule or something.
So I get my package and I open it expecting to see some letter with b.s. about nothing wrong, etc., etc. But, to my very big surprise, they sent me a brand new gun! I don’t even know if they looked at the other one or not, but now I have one of the latest and greatest models. I am pretty stunned over the whole situation. In some ways, I wish they had contacted me to say something, but I am absolutely stoked about getting a brand new gun.
Way to go Diamondback Firearms!!
So I am out a few bucks for the shipping,
